Frequently Asked Questions

Q:

What can I expect after I contact NW Treatment?

A:

NW Treatment offers free orientations as well as Meet & Greets for clients wanting to learn more about the offered services. From the original reach-out via phone call or our website, we can usually get a client engaged in services in just a few days. If you are interested in services and want to jump in as quickly as possible, here are a few items you can prepare to speed your engagement along:
1) Copies of any insurance cards you would like to bill
2) A working phone number and email that are checked daily for communications
3) Photo identification
4) Your current schedule
5) Any court documents that are relevant

Q:

What about Court Evaluations/ASAM assessments?

A:

NW Treatment uses a comprehensive Integrated Co-Occurring Disorders Intake Assessment for our Court Evaluation Process. This assessment covers not only possible addiction concerns, but also mental health and gambling issues. This OHA-approved document integrates the most up-to-date ASAM (American Society of Addiction Medicine) and the DSM.

Q:

What can I expect during the evaluation process?

A:

Our evaluation process, whether conducted in-person or online, adheres to standardized, confidential, and respectful protocols. Familiarizing yourself with the evaluation process can promote greater confidence and reduce uncertainty. Understanding the procedure empowers individuals to feel prepared and in control. The typical evaluation process includes the following:

Document Review: Relevant documentation, such as court orders, arrest records, or employer reports (including those from DISA-compliant systems), may be reviewed.

Initial Interview: Participants will be asked questions regarding their background, daily routines, and the circumstances that led to the evaluation.

Screening Tools: Evaluators may utilize standardized questionnaires to gain a better understanding of behavioral patterns and any potential substance use concerns.

Evaluator’s Summary Report: Following a comprehensive analysis of all submitted information, evaluators will generate a professional report summarizing their findings and recommendations.

Q:

DUII Info

A:

NW Treatment is a state-approved program to assist with your legal treatment needs such as Driving Under the Influence (DUII), Possession or Harassment, or similar charges. We work hand-in-hand with the local court systems to handle all the required pieces of your successful completion. For our DUII & chemical dependency clients, we focus both on the client’s personal issues in regards to substance use as well as any court-based requirements. We have been in the business since 1982 and have one of the best recidivism rates in the State of Oregon. This means, when you complete with us successfully you will be able to reach your full potential as an independent/productive individual and have the skills to avoid any future legal issues in regards to substance use. As part of our DUII Program, we are able to provide the DMV Certificate that is a state requirement for getting your license cleared after a DUII charge.

Q:

What do I do if I need/want to be excused from my class?

A:

A doctor's note must be presented to be excused due to illness. One week's notice must be given to be excused for non-medical reasons. Without this notice a fee will be assessed.

Q:

UA Lab Info

A:

NW Treatment has partnered with Millennium Labs to handle all the state-required Alcohol and Drug Urinalysis testing for our DUII and SUD programs. We are excited to offer in-person UA testing at both our locations with an extensive 17+ panel test administered by professional lab technicians.

Q:

Tell me more about wrap-around services and continuum of care:

A:

NW Treatment is a vital part of the local communities and continuously strives to build better relationships with other behavioral health care providers so that a client can have a warm hand-off and wrap-around services for all immediate needs and assistance for their integrated Continuum of Care.

Q:

What about support for life transitions?

A:

Life transitions are significant periods of change that can profoundly impact an individual's emotional, mental, and physical well-being. These moments, encompassing major events such as career shifts, relationship changes, and relocations, as well as less visible transitions like evolving personal values or health challenges, necessitate effective coping mechanisms. Therapy provides essential support by offering tools, techniques, and emotional validation to assist individuals in managing stress, building resilience, and embracing growth during these critical periods.

Q:

What OHA designations does NW Treatment have and why are they noteworthy?

A:

1) NW Treatment is proud to be one of only three Oregon programs in Clackamas County with the OHA-approved Integrated Co-Occurring Disorders designation. Our location in Portland is only one of nine in Multnomah County. This acknowledges the effort and on-going adherence to the high standard of truly integrating Mental Health, Substance Use, and Gambling into all aspects of our services and programs.

2) NW Treatment also prides itself on having the Culturally and Linguistically Specific Services (CLSS) designation from OHA for providing quality health care to the 2SLGBTQIA+ community designed specifically to address the various needs and struggles this population faces.

Q:

Can you bill my insurance?

A:

Northwest Treatment has individual pricing based on your insurance plan. We provide billing to your insurance company to keep your out-of-pocket expense as low as possible. Bring in your current insurance card and let your counselor know you would like us to start billing your insurance.

Q:

What insurance plans do you accept?

A:

HealthShare (CareOregon)

Oregon Health Plan (OHP)

Moda Health

Regence BlueCross BlueShield

Trillium Community Health Plan

United Health Care

Cigna

Optum

UMR United Medical Resources